What's the right IT support strategy for your business? The answer depends on your budget, risk tolerance, and business criticality.
Reactive Support: The "Break-Fix" Model
You call when something breaks. You fix it. Simple, but:
- Unexpected downtime
- Emergency repair costs
- Data loss risk
- Productivity interruptions
Average cost: €150-300 per incident + lost productivity
Preventative Support: The Proactive Model
Regular maintenance, monitoring, and optimization:
- Patches and updates scheduled
- Health monitoring 24/7
- Performance optimization
- Security hardening
Average cost: €80-150/month per user (predictable)
The Real Cost Comparison
| Scenario | Reactive | Preventative |
|---|---|---|
| Annual IT Spend | €8,000 | €12,000 |
| Downtime Days/Year | 8 | 1 |
| Productivity Lost | €15,000 | €2,000 |
| Data Breach Risk | High | Low |
Which is Right for You?
Reactive might work if:
- Very small team (<5 people)
- Limited IT infrastructure
- Low budget
Preventative is better if:
- 5+ employees
- Business depends on IT
- Customer data handled
- Regulated industry (GDPR!)
Skylar Solutions: Hybrid Approach
We offer flexible support plans that combine:
- Proactive monitoring
- Priority response times
- Quarterly business reviews
- Emergency support when needed